Platform health
System Status
Current operational state of Evident ICU platform services. Incidents
are disclosed here and via email to affected account owners.
A full status page with per-service uptime history and live incident
timeline is scheduled for Q3 2026 at
status.evident.icu.
All services · April 2026
All core services operational.
Web application
Operational · evident-icu.com
Serving the Eleventy frontend via CDN. TLS 1.3 enforced.
API and ingest
Operational · api.evident.icu
Express 5.1 API handling file upload, matter management, custody
ledger writes, and export requests. Hosted in US East region.
Processing pipeline
Operational · 16-stage workers
Evidence processing workers handling audio transcription,
speaker diarization, OCR text extraction, object detection, timeline assembly, and discrepancy analysis.
Object storage
Operational · Object storage · US regions
Evidence originals, derivatives, and production export bundles.
AES-256 at rest. US bucket-level residency enforced.
Database and custody ledger
Operational · Managed PostgreSQL · us-east-1
Matter records, custody ledger (append-only), user accounts,
pipeline results, privilege flags, and billing state.
Authentication
Operational · Managed authentication service
JWT-based session authentication. Role-based access control
enforced server-side on all API routes.
AI-assisted analysis
Operational · External inference service · zero data retention
Multiple analysis modes available on Core tier and above. Inputs are
text derivatives only; no binary evidence files are transmitted.
Billing and subscriptions
Operational · Stripe
Subscription management, invoicing, and payment processing
for all seven pricing tiers. PCI DSS Level 1 via Stripe.
Recent incidents
No incidents to report in April 2026. All services have been continuously operational since platform launch.
Incident history and uptime metrics by service will be available at status.evident.icu, targeted for Q3 2026.
Reporting and contact
To report a service incident or unexpected behavior: [email protected]
To report a security vulnerability (responsible disclosure): [email protected] · see /.well-known/security.txt for PGP key and disclosure policy.
Customers experiencing active evidence processing failures or custody ledger anomalies should contact support immediately and include their matter ID and the affected file identifiers. Evidence integrity issues are treated as P1 — acknowledged within 2 hours, business days.